Warranty Policy, The G.O.A.T. Group Webshop

1. General Warranty Conditions
   All products sold through www.thegoatgroup.es are covered by a legal warranty in accordance with applicable Spanish and EU consumer protection laws. The warranty ensures that the products are free from material or manufacturing defects at the time of delivery.

2. Warranty Period

• The standard legal warranty period is two (2) years from the date of delivery.
• Some products may come with an extended manufacturer’s warranty, which will be specified in the product description.

3. What is Covered?
   The warranty covers defects in materials and workmanship, including:
   ✔ Manufacturing defects
   ✔ Malfunctions occurring under normal use
   ✔ Non-conformity with the product description

4. What is Not Covered?
   The warranty does not cover:
   ✖ Damage caused by improper use, negligence, accidents, or unauthorized repairs
   ✖ Normal wear and tear (e.g., tires, brake pads, chains, batteries)
   ✖ Damage due to environmental conditions (e.g., exposure to extreme temperatures, water damage)

5. How to Claim Warranty?
   To make a warranty claim, please follow these steps:

6. Contact us at info@thegoatgroup.es with your order number, product details, and a description of the issue.

7. Provide photos or videos of the defect to assist in the evaluation process.

8. If the claim is approved, we will provide further instructions on repair, replacement, or refund options.

9. Return and Repair Process

• If a product needs to be returned, shipping instructions will be provided.
• Depending on the issue, we may offer:
  ✔ Free repair
  ✔ Replacement with a new or equivalent product
  ✔ Full or partial refund

7. Legal Rights
   This warranty policy does not limit your statutory consumer rights under Spanish and EU law.

For any warranty-related inquiries, please contact us at:
Email: info@thegoatgroup.es
Phone: 657 441 616

Last updated: 23.02.2025